GENERAL TERMS AND CONDITIONS
Version 3.2, published on 24 September 2026
MSLH 18 SA · MyEasyFlower® · Rue Cécile-Biéler-Butticaz 7, 1207 Geneva · +41 22 557 12 18 · admin@myeasyflower.com
Entry into force
This version applies to new contracts concluded from 24.09.2026. For existing contracts, whatever the plan, it applies from 24.10.2026, or 30 days after receipt of our communication if it reaches you later.
What this version brings:
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clearer rules on the formation of the contract, visits and access to the premises;
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the possibility of an annual price adjustment to reflect changes in our costs, always announced in writing at least 30 days in advance;
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a reminder policy in the event of late payment;
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full information on the protection of your data.
What remains unchanged: the special conditions agreed with you, including your current price, continue to apply as long as no adjustment has been announced to you.
A question or a doubt? Let's talk. Contact us on +41 22 557 12 18 or at admin@myeasyflower.com. We will take the time to discuss it with you and find the solution that suits you.
These General Terms and Conditions govern all services provided by MyEasyFlower®, for businesses and private clients alike. Only the French version is authoritative. The German, Italian and English versions are courtesy translations.
This summary is provided for ease of reading. Only the full text of the General Terms and Conditions and their annexes is contractually binding.
1. What you rent
You rent interchangeable artificial floral arrangements, maintenance included. They remain the property of MyEasyFlower®. The contract is concluded orally, when the arrangements are installed or during a follow-up visit. It is then confirmed by a confirmation email and by the first invoice. No signature is required. The free 7-day trial is a loan free of charge.
2. Monthly rotation and quality policy
Every month, we renew your arrangements in line with MyEasyFlower®'s quality and service policy. At each visit, a choice is offered to you. If this first choice does not satisfy you, a second choice is guaranteed. We never refuse an additional request. From the third choice onwards, the time spent is invoiced as a VIP service, at the hourly rate set out in the annex.
3. Invoicing and payment
Invoices are sent by email and are payable in advance, within 7 days of issue. We do not accept cash. Paper invoices are available on request, subject to a mailing fee. Each payment is applied first to fees and interest, then to the invoice given as reference, and failing that to the oldest invoice due.
4. Reminders and unpaid invoices
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Reminder schedule:
– 15 days after the due date: reminder free of charge;
– 31 days: 2nd reminder, with fees;
– 45 days: final reminder, with fees and a new 10-day deadline. -
Reminders do not interrupt the service.
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From 3 unpaid invoices: we send you a separate communication announcing the suspension of the service and setting a final deadline. During the suspension, the arrangements are collected at the next visit, and the amounts due remain payable. The service resumes after full payment.
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If the final deadline passes without payment: MyEasyFlower® may terminate the contract for good cause.
5. Duration and renewal
The contract renews automatically. A plan with a commitment (quarterly, half-yearly or annual) binds you for the whole period, in return for the discount granted. Amounts paid in advance are not refunded. Private clients benefit from specific conditions, set out in the General Terms and Conditions.
6. Care of the arrangements
The arrangements are intended for indoor use and must not be watered. In the event of loss or damage, a flat-rate indemnity applies according to the size, in accordance with the relevant annex.
7. Access
Visits take place Monday to Friday, from 8 a.m. to 5 p.m. If we cannot access the premises, the visit remains due.
8. Prices and annual adjustment
The price of your contract may be adjusted, in particular once a year, to reflect changes in our costs: fuel and vehicles, insurance, staff, cost of living. Any adjustment is announced to you by email at least 30 days in advance. Changes to your subscription are made by mutual agreement. MyEasyFlower® may make special offers, limited in time or reserved for certain clients.
9. Data protection
We process your data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the GDPR. The list of our service providers and the countries in which they process data is set out in the annex.
10. Applicable law and jurisdiction
Swiss law applies. The place of jurisdiction is Geneva. In the event of any discrepancy between the language versions, the French version prevails.
Download the full text
The full text of the General Terms and Conditions version 3.2 is available below in PDF format, in French, German, Italian and English.
Conditions générales 3.2 – Français (PDF)
Allgemeine Geschäftsbedingungen 3.2 – Deutsch (PDF)